Support

Simply write us an E-Mail or Contact us via Live Chat. We try to answer every single email within a reasonable time.

Please don’t spam us with the same request within some hours. This is not mathematics, 2 emails are not better than 1.

Please don’t be salty. Even if things go wrong, we’ll always try our best to make you positive again!

Delivery

We’re currently able fill order in approx. 14-36 hours, depending on the items, quantity and the market situation our suppliers face.

It’s usually faster, but depending on the backlog of orders and market situation it might take us longer to source specific items.

D2R is new and the game economy is totally different from the “old” D2. There is no entity hoarding thousands of items, hence we are proud to have the best network of suppliers to ensure we can get our hands on almost every item, and most in a reasonable time!

Conatct Mike directly if you’re waiting longer than 36 hours and he’ll personally assist you.

We will meet in a game that you opened and hand over the items via the trade window, or drop them on the ground so you can pick them up.

Once we were able to source all items from our network you’ll receive an email notification with instructions on how we’ll meet in game. Emails can get lost or end up in the spam folder. We recommend to periodically check your Inbox.

RE:STASHES strives to delivery your order in less than 15 minutes but in some cases it may take more time due to limited stock or large order volume slowing down the delivery process.

If you haven't heard from us within 12 hours of the time you placed your order; please contact us via Live Chat support.

Buying

We only need your email address in order to send the items directly to your mailbox. First name and last name are optional, but it always feels better to speak to “James” instead of “James@hotmail.com” 🙂

If you take a close look at the design and functionality of our webstore, you’ll see that we have spent countless hours carefully crafting and designing the details of this website. It wasn’t put together in 2 hours and it wasn’t outsourced from India either. We know that there are a lot of scammy websites out there but we can assure you that you’ve found the right place for you to shop for D2 items. We will do our best to make you smile and make you enjoy the time you spend beating up your opponents at the highest level possible.

Yes. We accept and deliver orders worldwide 🙂

This store has been running for over 5 years and since the we have established a wide customer base with repeat customers choosing our store over our competitors for our variety of items, speed of delivery, excellent customer support and honest transactions.

Paying

We accept all major credit/debit cards, Paypal, and Paysafe cards.

You don’t need a paypal account to be able to pay with debit or credit card. When you are completing the checkout process with paypal you just need to complete the paypal guest checkout option as shown below.

You can create a paypal account through the official paypal.com website.

Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.

We accept USD for US/ASIA and EURO for EU realm.

To verify yourself you will need to do the following:

1. Take a piece of paper, and write the following: “I, [NAME), am placing one order for [AMOUNT] at the restashes.com website and authorize the transactions”.

2. Add your signature

3. Below, place ANY officially issued form of identification (ID card, driver’s license) or any other plastic card that shows YOUR NAME.

4. Take a picture with your phone, so we can see the written text and the plastic card with your name on it.

We only need to see your NAME on the identification card – you can hide/mask/cover all other data as this is not important for us. The verification process is there to ensure that all transactions carried out at our store are legitimate and not fraudulent. Thank you for understanding! 🙂

Subscribe to our newsletter or follow us on facebook, twitter or instagram for offers or coupons that RE:STASHES is running at the moment. Otherwise, you could give us a shout via the contact form and we will get back to you with any offers or discount coupons that we have running at the moment.

Orders

Once an order has been placed, we wouldn’t be able to change any details of that purchase. Please make sure that you have ordered the right items and also used an authorized payment method.

You placed the order, you received the items but now you have no use for those items. Unfortunately there is nothing we can do about this. We will not trade items or refund items that you accidentally bought or that you don’t need anymore. Please make sure that you choose the correct items before you make a purchase.

When your order is flagged it means that your purchase does not pass our security checks and we would need to review it manually.

Items

Our prices are determined by supply and demand of the market. Although some items may be cheaper at other stores, in the end you get what you pay for. So if you want your items to be of the highest quality with the best possible customer service then look no further!

All items are found by a real player account and are 100% legit. We guarantee and promise you that they will never disappear. We know some stores send dupes, but we are absolutely safe if you shop with us. We have sold countless items and runes over the years and we have not had a single complaint.

The screenshots available on our website are the best possible representation of that item. If you ordered an Enigma Archon Plate, then that is exactly what you’ll be getting. The way the item looks may me different from screenshot to actual game.

Unfortunately, we are currently not buying or trading items from players.

Game

In Diablo 2 you have these two different modes that a player can choose to play on. Ladder is more competitive and much more fun for players because there’s this excitement to find items and build runewords that aren’t available in non-ladder. Also, ladder gets reset every 4 months and non-ladder doesn’t.

These are also two different game realms that a player can choose. Hardcore is much more challenging than softcore because the player is treated as a mortal being. Therefore, it is easier for a hardcore player to die when compared to the semi-immortal players on softcore.

It is important for you to choose both the correct mode (softcore, hardcore), and the correct ladder since items bought in ladder cannot be played in non-ladder and the same for the modes.

Live Chat Support

Ask us anything!

Contact Us

contact@restashes.com